Now, see what a volunteer must do to meet members' expectations:
As Caregiver
introduce yourself by name and inquire how you can assist.
make sure your name badge is visible to the member
repeat the member's request to ensure you understand
explain how you will assist the member
As Contact
remain diligent and timely to your assigned shift
verify locations of appointments
assist members to requested department by escorting, giving directions (with map if necessary) and helping member to use the information kiosk
As Communicator
ask for photo ID when verifying an appointment
ask for details aboout the member's reason for visit and help with intranet or printed materials in the Information desk binders
use the phone greeting script when answering the phone
ask "What else can I do for you?"
As Comforter
greet and welcome members and visitors
offer a Volunteer Sevices provided teddy bear to young patients
keep appropriate tone and behavior in all public areas
expedite escort or delivery requests
provide options to assist members' inquiries about area hotels, directions to nearby locales, etc.
As Compassion Giver
acknowledge member's feelings and/or consolation
acknowledge family members in surgical waiting areas and provide them information about cafes for dining and when patient's procedures will begin/end (Liaison Positions)
offer wheelchair to visitors when needed
minimize distractions and offer gentle reminderrs of waiting room guidelines that preserve the cfomforty of other members in lobbies and waiting areas
